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  • INK and TONER
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  • BROTHER
    Select your BROTHER Printer Series
    Brother DCP Series Brother LW Series Brother Ribbon Series Brother DP Series Brother MFC Series Brother WP Series Brother HL Series Brother PDP Series Brother Whisperwriter Series Brother IntelliFax Series Brother PPF Series
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    Canon BIJ Series Canon GP Series Canon PC Series Canon BJ Series Canon I-Sensys Canon Pixma Series Canon BJC Series Canon ImageCLASS Series Canon Pixus Series Canon BN Series Canon ImageRUNNER Series Canon S Series Canon C Series Canon LBP Series Canon Satera Series Canon CFX Series Canon LaserBase Series Canon Selphy Series Canon CLC Series Canon LaserCLASS Series Canon Smartbase Series Canon CP Series Canon MP Ribbon Series Canon Starwriter Series Canon Canola Series Canon MultiPASS Series Canon i Series Canon FC Series Canon N Series Canon imagePROGRAF Series Canon FP Series Canon NP Series Canon Fax Series Canon P Series
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  • LANIER
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    Lanier Color Printers Lanier Digital Multifunction Series Lanier Copier Series Lanier Fax Series
  • LEXMARK
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    Lexmark Color Laser Printers Lexmark Inkjet Printers Lexmark Dot Matrix Printers Lexmark Laser Printers
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    CJV30 Series JV33 Series JV5 Series
  • MINOLTA
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    Bizhub Series EP Series Minolta Laser Series CF Series Fax Series PagePro Series Color PagePro Series KL Series PageWorks Series Color PageWorks Series Magic Color Series SP Series DiALTA Series Minolta Laser Cartridges
  • MITA
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    AF Series DP Series PF Series AW Series FS Series SL Series Ai Series KM Series TC Series Ci Series LDC Series Vi Series DC Series MIP Series
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    MURATA / MURATEC Thermal Ribbons
  • NCR
    Select your NCR Printer Series
    1003 NCR 2197 NCR 5085 ATM NCR 8110 NCR 2199 NCR 5088 ATM NCR 8130 NCR 2202 JOURNAL/RECEIPT PTR NCR 5665 Receipt Ptr NCR 8140 NCR 2203 SLIP PTR NCR 5674 Receipt Ptr NCR 1003 NCR 2205 NCR 5675 Receipt Ptr NCR 1255 NCR 2207 WIDE NCR 5682 Receipt Ptr NCR 1770 ATM NCR 2208 NCR 5683 Receipt Ptr NCR 1773 ATM NCR 2251 NCR 5684 Receipt Ptr NCR 1780 ATM NCR 2252 NCR 5685 Receipt Ptr NCR 1830 NCR 2260 NCR 5688 Receipt Ptr NCR 2113 NCR 2261 NCR 6020 NCR 2113-0500 NCR 2262 NCR 6040 NCR 2113-1000 NCR 2270 NCR 6440 NCR 2113-1101 NCR 2270 TELETERMINAL NCR 6440 NEW STYLE NCR 2113-3000 NCR 2281 WIDE NCR 6440-0202 NCR 2114 NCR 2282 NCR 6440-0203 NCR 2123 NCR 2285 NCR 6440-0302 NCR 2125 NCR 2500 NCR 6440-0402 NCR 2125 BAR/RESTAURANT MODEL-P12 NCR 2557 NCR 6440-200 NCR 2126 NCR 2560 NCR 6440-300 NCR 2126-1300 NCR 2561 NCR 6441 NCR 2126-1400 NCR 2562 NCR 7050 NCR 2126-5000 NCR 2563 NCR 7051 NCR 2126-6000 NCR 2564 NCR 7054 NCR 2127 NARROW NCR 2564-101 NCR 7058 NCR 2127 WIDE NCR 2564-201 NCR 7151 NCR 2131 NCR 2564-301 NCR 7155 NCR 2140 17 Column Ptr NCR 2564-401 NCR 7155 WIDE NCR 2140 WIDE NCR 2593 NCR 7156 SLIP PTR NCR 2151 Narrow NCR 3739 NCR 7158 SLIP PTR NCR 2152 WIDE NCR 4501 NCR 7190 NCR 2153 NCR 4504 NCR 7450 NCR 2154 NCR 499 NCR 7452 NCR 2155 NARROW NCR 5000 NCR 8150 NCR 2156 NCR 5021 JOURNAL/VALIDATION PTR NCR 8270 NCR 2157 NARROW NCR 5023 NCR 8400 NCR 2162 NCR 5025 NCR 9270 NCR 2169 AFNR NCR 5062 NCR BASKET NCR 2189 NCR 5067 NCR CATCHERS MASK NCR 2191 JOURNAL PTR NCR 5070 ATM NCR F210 Journal Ptr NCR 2192 RECEIPT PTR WIDE NCR 5075 ATM NCR PERSONAS 70 ATM NCR 2193 SLIP PTR NCR 5080 NCR PERSONAS 73 ATM NCR 2195 NCR 5081 NCR PERSONAS 79 ATM NCR 2196 - P16 PTR NCR 5084 ATM
  • NEC
    Select your NEC Printer Series
    NEC Astra Series NEC Pinwriter Series NEC SpinWriter Series NEC ELF Series NEC Ribbon Printer NEC SuperScript Supplies NEC PC Series NEC SilentWriter Supplies
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    Select your OKIDATA Printer Series
    B Series MICROLINE Series OkiPage Series C Series OL Series Okidata Impact Printer CX Series OkiColor Series PACEMARK Series MB Series OkiFax Series MC Series OkiOffice Series
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    Documatch-Envelope Printer Laserfax Series PostPerfect Postage Meter Inkjet Series Mailing Systems and Postage Machines
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    Select your SAVIN Printer Series
    Color Multifunctionals Savin Laser Printer
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    Select your SHARP Printer Series
    Sharp AL Series Sharp ER Series Sharp SD Series Sharp AR Series Sharp FO Series Sharp SF Series Sharp BE Series Sharp JX Series Sharp UX Series Sharp CS Series Sharp MX Series Sharp Z Series Sharp DC Series Sharp NX Series
  • STAR MICRONICS
    Select your STAR MICRONICS Printer Series
    STAR MICRONICS AL-500 STAR MICRONICS MP 322 S-24 STAR MICRONICS RADIX 10 STAR MICRONICS LC 10 STAR MICRONICS MP 323 S-24 STAR MICRONICS RADIX 10i STAR MICRONICS LC 10 II STAR MICRONICS MP 342 STAR MICRONICS SCP 700 STAR MICRONICS LC 100 STAR MICRONICS MP 347 STAR MICRONICS SD 10 STAR MICRONICS LC 100 PLUS STAR MICRONICS MP 352 S STAR MICRONICS SD 15 STAR MICRONICS LC 1011 C STAR MICRONICS MP 382 STAR MICRONICS SP 200 STAR MICRONICS LC 10C STAR MICRONICS MP 512 STAR MICRONICS SP 2000 STAR MICRONICS LC 20 STAR MICRONICS ND 10 STAR MICRONICS SP 212 FC STAR MICRONICS LC 200 STAR MICRONICS ND 15 STAR MICRONICS SP 212 FD STAR MICRONICS LC 24-10 STAR MICRONICS NL 10 STAR MICRONICS SP 216 STAR MICRONICS LC 24-100 Multi-Font STAR MICRONICS NP 10 STAR MICRONICS SP 2320 STAR MICRONICS LC 24-15 STAR MICRONICS NR 10 STAR MICRONICS SP 2360 STAR MICRONICS LC 24-15 II STAR MICRONICS NR 15 STAR MICRONICS SP 242 STAR MICRONICS LC 24-15 Multi-Font STAR MICRONICS NX 10 STAR MICRONICS SP 246 STAR MICRONICS LC 24-20 Multi-Font STAR MICRONICS NX 1000 STAR MICRONICS SP 2520 STAR MICRONICS LC 24-200 STAR MICRONICS NX 1000 II STAR MICRONICS SP 2560 STAR MICRONICS LC 24-20II Multi-Font STAR MICRONICS NX 1000 RAINBOW STAR MICRONICS SP 298 STAR MICRONICS LC 24-30 STAR MICRONICS NX 1000C STAR MICRONICS SP 300 STAR MICRONICS LC 24-300 STAR MICRONICS NX 1000C RAINBOW STAR MICRONICS SP 311 STAR MICRONICS LC 24-40 STAR MICRONICS NX 1001 MULTI-FONT STAR MICRONICS SP 312 STAR MICRONICS LC 240 STAR MICRONICS NX 1020R RAINBOW STAR MICRONICS SP 316 STAR MICRONICS LC 240C STAR MICRONICS NX 1040 RAINBOW STAR MICRONICS SP 317 STAR MICRONICS LC 4511 STAR MICRONICS NX 10C STAR MICRONICS SP 320 STAR MICRONICS LC 4521 STAR MICRONICS NX 15 STAR MICRONICS SP 321 SPROCKET STAR MICRONICS LC 8211 STAR MICRONICS NX 24-200 STAR MICRONICS SP 322 SPROCKET STAR MICRONICS LC 9 STAR MICRONICS NX 24-250 STAR MICRONICS SP 323 STAR MICRONICS LV 2010 STAR MICRONICS NX 24-300 STAR MICRONICS SP 341 STAR MICRONICS MP 100 STAR MICRONICS NX 24-400 STAR MICRONICS SP 342 STAR MICRONICS MP 200 STAR MICRONICS NX 2400 STAR MICRONICS SP 347 STAR MICRONICS MP 212 STAR MICRONICS NX 2410 STAR MICRONICS SP 348 STAR MICRONICS MP 216 STAR MICRONICS NX 2410 Multi-Font STAR MICRONICS SP 349 STAR MICRONICS MP 221 STAR MICRONICS NX 2415 STAR MICRONICS SP 389 STAR MICRONICS MP 231 STAR MICRONICS NX 2415 II STAR MICRONICS SP 500 STAR MICRONICS MP 232 STAR MICRONICS NX 2415 Multi-Font STAR MICRONICS SP 512 MC STAR MICRONICS MP 235 STAR MICRONICS NX 2420 STAR MICRONICS SP 512 MD STAR MICRONICS MP 236 STAR MICRONICS NX 2420 Multi-Font STAR MICRONICS SR 10 STAR MICRONICS MP 242 STAR MICRONICS NX 2420 RAINBOW STAR MICRONICS XB 24-200 STAR MICRONICS MP 246 STAR MICRONICS NX 2425 Multi-Font STAR MICRONICS XB 24-250 STAR MICRONICS MP 292 STAR MICRONICS NX 2430 STAR MICRONICS XB 2410 STAR MICRONICS MP 300 STAR MICRONICS NX 2450 RAINBOW STAR MICRONICS XB 2415 STAR MICRONICS MP 312F STAR MICRONICS NX 2460C STAR MICRONICS XB 2420 Multi-Font STAR MICRONICS MP 317 STAR MICRONICS NX 2480 RAINBOW
  • TALLY GENICOM
    Select your TALLY GENICOM Printer Series
    3000 3410 XDQ 3842 3034 3410 XLQ 3910 IS 3180 3410 XLS 3914 3184 3418 3930 3200 3500 Series 3940 3204 3510 3940 IP 3240 3520 3944 3244 3530 4000 3300 3530 Quiet 4410 3304 3540 4410 XT 3309 3540 Quiet 4440 3310 3800 4440 XT 3310 Quiet 3810 S 4450 3318 3810 SP 4500 3320 3812 4510 3320 Quiet 3820 4520 3400 Series 3830 4530 3404 3840 4540 3410 3840 E TallyGenicom MT Series 3410 Quiet 3840 EM TallyGenicom T Series 3410 XBQ 3840 EP
  • TEKTRONIX
    Select your TEKTRONIX Printer Series
    Tektronix Phaser Series
  • TOSHIBA
    Select your TOSHIBA Printer Series
    BD Series JW Series TH Series DP Series P Series e-Studio Series Expresswriter Series TF Series
  • VERIFONE
    Select your VERIFONE Printer Series
    Verifone 900 Verifone 950 R Verifone 900 R Verifone PrintPak 310
  • XEROX
    Select your XEROX Printer Series
    1000-1900 Series Digital Copier Series Inkjet WorkCentre Series 2000-2900 Series DocuColor Series Nuvera Series 3000-3900 Series DocuPrint Series Phaser Series 4000-4900 Series DocuTech Series Vivace Series 5000-5900 Series Document Centre Color Series WorkCentre M / XD / XE / XL Series 7000-7900 Series Document Centre Series WorkCentre Pro Series 8000-8900 Series FaxCentre Series XC Series Copycentre Series ColorQube Series Inkjet DocuPrint Series XDL Series




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Returns and Refunds

General return policies


Please do not ship any products back until your Return Merchandise Authorization is approved (you will receive a confirmation email). To obtain an RMA, please go to our Returns Center.

Returns are accepted on compatible and remanufactured items for up to 1 year from the date of purchase subject to conditions listed below. No returns will be accepted after one year.

The RMA number is valid for 30 calendar days from the date of issue. Please return your package promptly to ensure timely refunds or replacements.

Please note that all returned cartridges must be at least 70% full to be accepted. Unfortunately, in our experience some people have used the entire cartridge and then sent it back asking for a refund. If a returned cartridge is less than 70% full, we will notify you by email. If you want the cartridge back, we can ship it at your expense, as long as it is claimed within 15 days from the date you were notified.

Estimated print yields are not a guarantee of minimum life and are not covered under warranty or return policy, but are provided to assist in supplies planning. Actual usage should be used to establish the life of the supply product in each user's specific application. Many factors, such as print coverage per page, paper type and size, model type and environmental conditions can affect supply life. The page yield is just an approximation of the number of standard pages that can be printed with one cartridge, usually measured at 5% page coverage. 5% coverage is a standard 8.5 x 11 inch page with a light letterhead, address and three paragraphs of text double spaced. If you print mixed text and graphics or WebPages your page coverage is closer to 15% and therefore the number of pages printed with each cartridge will be less. If you are printing photos your page coverage is close to 100% and the number of printed photos will be much less than the amount the number of pages you would be able to print if you were just printing standard text documents.

Returns of defective compatible and remanufactured items


If the return date is within 90 days from the date of purchase, you can return the items for a refund (minus the original shipping charges) or request a replacement. InkjetSuperstore will pay for the return shipping via Pre-paid label.

In case the UPS service is not valid for your location, you will have to return the items at your expense and then fax the receipt to (213) 947-1511 including the tracking number and your RMA number. We will reimburse your return shipping cost up to $19.95. This only applies if the return date is within 90 days from the purchase date.

If the return date is after 90 days from the date of purchase, you can return the items for a refund (minus the original shipping charges) or request a replacement. InkjetSuperstore will not pay for the return shipping. You will be responsible for shipping the items back after receiving an RMA.

The RMA number must be written on the outside shipping box, not the actual product packaging.

It is advised to ship via a traceable method such as FedEx, UPS or USPS and keep a copy of the tracking number. Please email the tracking number once available to [email protected]. If the package is lost or not delivered to us, we will not be able to issue the refund.

Replacement options:

You will have to elect one of the following methods for replacing your products:

1. Return the defective product and we will ship your replacement free of charge after receiving and inspecting your returned product.
2. If you need a replacement urgently, you can choose to pay for the replacement product (with free shipping) and we will credit the same amount after inspecting your returned item. This is a security measure in order to make sure that the product is returned.

Please note that the shipping method for the replacement order will be the same as that selected in the original order.

Returns of non-defective compatible and remanufactured items


All non-defective products (items ordered incorrectly, items no longer needed, printer broke, etc.) must be returned in the original packaging in as-new condition, that is, unopened and unused.

If the return date is within 90 days from the date of purchase and the items are unopened, you can return them for a refund (minus the original shipping charges). Please note that we do not do exchanges for different products.

If the return date is after 90 days from the date of purchase, you cannot return the items. You might consider selling them at auction on eBay or list them on Craigslist.

InkjetSuperstore will not pay for the return shipping cost. All non-defective items must be returned by the customer at their expense once the RMA is approved (you will receive a confirmation email). The RMA number must be written on the outside shipping box, not the actual product packaging.

It is advised to ship via a traceable method such as FedEx, UPS or USPS and keep a copy of the tracking number. Please email the tracking number once available to [email protected]. If the package is lost or not delivered to us, we will not be able to issue the refund.

The RMA number is valid for 30 calendar days from the date of issue; after this period the RMA will be closed and cannot be reopened.

Returns of non-defective oem/original items


If the return date is within 30 days from the date of purchase and the items are unopened, you can return them for a refund (minus the original shipping charges and a 15% restocking fee). InkjetSuperstore will not pay for the return shipping.

If the return date is after 30-days of date of purchase or if the items have been opened, you cannot return the items.

All returns of OEM items are subject to a 15% restocking fee. Our vendors do not allow us to return non-defective items after 30 days and they charge us a 15% restocking fee.

All non-defective items must be returned by the customer at their expense once the RMA is approved. The RMA number must be written on the outside shipping box, not the actual product packaging.

It is advised to ship via a traceable method such as FedEx, UPS or USPS and keep a copy of the tracking number. Please email the tracking number once available to [email protected]. If the package is lost or not delivered to us, we will not be able to issue the refund.

Returns of defective OEM/Original items


Name brand OEM (original equipment manufacturer) items are covered by the respective manufacturer's warranty. We do not guarantee or accept returns of defective OEM products. If you encounter problems or receive a defective item, please contact the manufacturer for their return procedure. There should be information inside the box on what the customer needs to do to request an exchange from the OEM. For your convenience, we listed the manufacturers' contact information below.

Original Manufacturer Contact Information

BROTHER
Printers
800-276-7746
949-859-2272 (fax)
9:00 am to 8:00 pm EST

Faxes
800-284-4329
901-379-1215 (fax)
9:00 am to 8:30 pm EST

DELL
800-624-9896

LEXMARK
800-332-4120
8:00 am to 11:00 pm EST

CANON
800-828-4040

SAMSUNG
800-SAMSUNG (800-726-7864)
9:00 am to 9:00 pm EST

EPSON
800-444-1527

562- 276-4367
To obtain CD Drivers

HP
800-HP INVENT (800-474-6836)

KONICA MINOLTA
877-778-2687

RICOH
800-RICOH 38 (800-742-6438)
8:00 am to 8:00 pm EST

PANASONIC
Faxes
800-HELP-FAX (800-435-7329)

OKIDATA
800-OKI-DATA (800-654-3282)

SHARP
US: 800-BE-SHARP (800-237-4277)
CANADA: (905) 828-5063

XEROX
800-ASK-XEROX (800-275-9376)

IBM
877-426-6006

Hardware product returns


All hardware return requests must be made within 30 days from the date of purchase. Defective products will be tested upon receipt. If the product in question is defective, a replacement will be shipped or a refund will be issued (depending on customer’s preferences and stock availability); if the machine works correctly, it can be returned to you at your expense.

Wrong items shipped


If you believe you have received the wrong product, please make sure not to open it. You have 90 days from the date of the purchase to initiate a return authorization request.

To obtain an RMA, please go to our  Returns Center. Once the RMA is processed and approved, you will receive a pre-paid label via email to return the incorrect item at our expense. We can either send you a replacement at no cost or issue a refund.

Shipping damage returns


If your shipment is delivered damaged, please initiate a return authorization request within 5 business days from receipt of the package. Do not throw away or alter the product or packaging; we will need a picture of the damage package in the same condition as it was received to properly establish that the damage was due to shipping. We will not accept claims for shipping damage if any of the contents or packaging have been altered or discarded. Depending on the carrier used to ship your order, we will process the damage claim in one of two ways:

For some claims, we will have to contact the shipping company and file a claim. They will schedule a pickup from the customer's location for inspection of the package.

For some other claims, we will process a return authorization for you to send the package back to our warehouse following the normal return procedure.

After we are able to properly establish that the product was damaged during shipment, InkjetSuperstore will replace the products based on return policy.

Lost orders and wrong addresses


If the tracking number for your package shows no activity or delivery confirmation, it is possible that the shipment is still in transit or out for delivery. Packages are not always scanned at every facility they go through during shipment, so you may not see any updates for a few days.

If it has been more than 5 business days without an update, please contact our Customer Service. We will contact the shipping company and put a tracer on the package. They will investigate and get back to us with an update within 2 business days.

If the package is not found after the tracer, a claim has to be filed. InkjetSuperstore will file the claim and continue to follow-up until the package is delivered or declared lost. Once the claim is accepted by the shipping company, we will be able to either issue a refund or send you a replacement at no cost.

However, when the tracking number shows a package was delivered (and signed for when it is required) and was shipped to the correct address, no claim can be filed and we can neither send a replacement nor issue a refund.

If a shipment is returned to our warehouse for some reason (the shipping address is incorrect, the shipping method was chosen incorrectly, the carrier is unable to locate the recipient, etc.), we will contact you to confirm any information that is necessary to reship your package.

When are refunds/replacements processed?


Once the returned items are received, we will inspect them and process the refund or replacement order. Our normal turnaround time is 5 business days.

If you requested a refund, your original payment method will be credited. Please allow an additional 3-4 days to see the credit reflected on your card statement.

 

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All brand names and trademarks are the properties of their respective owners and are referred to here for descriptive purposes only. They are not affiliated with this product. The remanufacturer and the reseller are not associated with any printer, copier, or fax manufacturer. The replacement cartridges contain new and recycled components. © 2018 InkJetSuperStore. All rights reserved.