Why does my machine's LCD show "NO CARTRIDGE"

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Why does my machine's LCD show "NO CARTRIDGE"

If the message "NO CARTRIDGE" remains on the LCD after you have installed the ink cartridge(s), it is possible another ink cartridge is empty and needs to be replaced or one or more of the cartridges are not installed properly. Complete the following steps:

1. Unplug the machine from the AC power outlet, wait approximately 10 seconds and then plug it back in.

1a. If the display continues to show NO CARTRIDGE, verify the cartridges are installed properly by uninstalling and reinstalling all four ink cartridges.
Follow Steps 2a through 2f.

1b. If “INK EMPTY XXXXX” (Xs = color, i.e. INK EMPTY CYAN) is displayed on the LCD, the specified ink cartridge is empty and needs to be replaced. Follow Steps 2a through 2f.

2. To resolve an INK EMPTY message or to confirm the ink cartridges are installed properly, complete the following steps:

2a. Open the ink cartridge cover. Pull the lock release lever(s) down and take out the ink cartridge(s). While you have the ink cartridge(s) out of the machine, verify the cartridge(s) are genuine Brother supplies with the Brother logo embossed into the side of cartridge.

2b. Reinstall the ink cartridge(s). Lift and push the lock release lever(s) until it clicks into place and close the ink cartridge cover.

2c. The LCD may then display: Did you change xxxxxx? Yes No. for the color(s) that was replaced. If this message appears, BE SURE to follow the instructions on the LCD to correctly select Yes or No. Select Yes if you installed a new cartridge(s) to automatically reset the ink dot counter for that color. Select No if you did not install a NEW ink cartridge(s).

2d. After all the correct selections are made, the machine will then enter a cleaning cycle.

2e.If the display again shows INK EMPTY XXXX, go back to Step 2 and follow the instructions to install a NEW ink cartridge.

2f.If the machine did not enter a cleaning cycle and the display continues to show NO CARTRIDGE, please refer to the appropriate Customer Service contact information below for further assistance.

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