FREE SHIPPING ALWAYS
Every order over $65 gets FREE ground shipping. Available for contiguous US states only. Orders placed before 3 PM EST ship out the same business day.
We ship within US excluding non-continental states.
Free Ground Shipping $65.00 or more
Flat rate 7.95 for Orders below $65.00
For expedited shipping please call Customer Service
Next Day Air - estimated shipping cost based on weight, dimension and destination
2nd Day Air - estimated shipping cost based on weight, dimension and destination
Note that we do not have Saturday pickup and delivery.
CANCELLATION AND CHANGES ON ORDERS
We are committed to give you the fastest service possible thus we only provide a small window for cancellation and changes on your order. You can only cancel/edit an order if the status is "Pending Approval". Orders with "Pending for Fulfillment" status are ready to be shipped so you won’t be allowed to make on changes on them. In cases where you need to cancel/edit the order please call our customer service immediately. However, we cannot guarantee cancellation.
You can make changes on your orders by following the steps below:
1. Go to "Your Account Login" (located at the top of this page)
2. Click on "See Orders" under the "Orders" column.
3. Look for your order on the list. If it is Pending Fulfillment, contact our Customer Service. If it is Pending Approval, click on "View" or "Edit".
4. Click on "Cancel" to cancel the entire order, or click on "Edit" to remove an item or change the quantity of an item.
5. You will see a message that reads "Sales Order record successfully cancelled".
6. Click OK."
Most of our orders are approved automatically by a set of filters to make the process faster for our customers. Please make sure to contact our Customer Service or Sales Department if you believe your order has been duplicated. InkjetSuperstore.com will not take responsibility for doubled orders, although you will of course be allowed to return the duplicated shipment.
TRACK YOUR ORDER
It is easy to track your order status time in our Order Status page. You can also login to your account for the status of your order.
If the tracking number for your package shows no activity or delivery confirmation, it is possible that the shipment is still in transit or out for delivery. Please try again in 1 or 2 days for more up-to-date information.
If you are still not able to locate the package and it is past the shipping time frame, please contact Customer Service so that we look into the situation.
RETURN AND EXCHANGES
If your shipment is delivered damaged, please initiate a return authorization request within 5 business days from receipt of the package. Do not throw away or alter the product or packaging; we will need a picture of the damage package in the same condition as it was received to properly establish that the damage was due to shipping. We will not accept claims for shipping damage if any of the contents or packaging have been altered or discarded. Depending on the carrier used to ship your order, we will process the damage claim in one of two ways:
For some claims, we will have to contact the shipping company and file a claim. They will schedule a pickup from the customer's location for inspection of the package.
For some other claims, we will process a return authorization for you to send the package back to our warehouse following the normal return procedure.
After we are able to properly establish that the product was damaged during shipment, InkjetSuperstore will replace the products based on return policy.
INCOMPLETE ORDER/ORDERS IN MULTIPLE SHIPMENT
If you have multiple tracking numbers, it means your order was shipped in separate packages. Check that the number of packages received matches the number of tracking numbers for your order. Verify that you have received all boxes and checked all packing material for small items. If you are still missing an item, please contact our Customer Service at [email protected]
We keep the safety of your packages in mind with regard to weight and size. Many times when multiple packages are shipped the shipping company may route a package on to another truck due to space issues. However, they will make every effort to deliver all packages on the same day.
Sometimes items are shipped from another warehouse to avoid delays. In these cases, different shipping companies may be used for your various packages.
In some cases, a package can be lost in transit by the carrier. Inkjetsuperstore.com will file a claim with the shipping company and will either reship the package or reimburse the customer upon claim resolution. Claims are accepted within 30 days from the date of purchase.
Claims are applicable for packages with no tracking number, packages delivered to an address different from that entered by the customer or packages showing no updates for more than 5 business days. Please remember that NO CLAIMS WILL BE TAKEN PAST 30 DAYS