In harmony with the prompt increase of our sales we are re-launching our Customer Service Page to enhance our customer experience in order to get printing consumables concerns and questions answered quickly and effectively. Find out what's new below.
With the increasing convenience of online purchasing, it makes sense to replenish printer ink and printer consumables with just a few clicks. We know that important questions and follow up actions must be ready and easily manageable so we rearranged, included links and images so customer service issues before and after the purchase can be solved.
So what’s different? Once you land in our Customer Service Page you are either wondering about how to contact us, what is our shipping or delivering terms, how to pay and if there are any new promotions, you could also be wondering about our product quality and one full year warranty. All the previous inquiries and more are answered in our new page.
Here is what to expect in order of appearance:
Top 5 Most Commonly Asked Questions
One click links to Order Status, Returns and Quick Reorder options
How to Contact Us – The three best way to talk to us about your order or soon to be order, email, chat or by a toll free phone call.
Specific Customer Service questions answered in the following information blocks:
Shipping & Delivery
Here you can find all you need to know about your new order, when will it ship, time frames and what are the rates for the different shipping methods. Here you can find out about editing and canceling open orders.
Our Product Quality and Warranty
We have a full year guarantee on all our own branded remanufactured and compatible cartridges. Because we do sell original items learn how to redeem their warranty.
Payment & Promotions
In case you want to know the different payment methods we accept this is the place. Answers to payment related questions are answered in this section.
Returns and Refunds
In case you need to return and get your money refunded you must read this very important section.
About US
We stand behind our products because we’ve been around long enough to do so. Get to know us why we are the way we are. A little history never hurt anybody.
Our Policies
An informed purchased is the best way to shop online. So make sure you know where to find our terms and conditions, privacy notice and all our guarantees to make this experience safe and rewarding.
Recycling / Environment
We are a Green Company and invite you to reuse, reduce and recycle at all times. Learn how to recycle your ink cartridges and toner cartridges.
